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The Gym Pod

Frequently Asked Questions

What is The Gym Pod

The Gym Pod is a fully automated, 24-hour smart gym that’s setup to provide you with first-class fitness options in the most convenient areas! It is designed such that you can enjoy an undisturbed and private workout at any time of your choosing. We offer a variety of pods ranging from traditional gym equipment to virtual spin classes!

What is different about The Gym Pod from other gyms?

The Gym Pod is focused on one thing. Giving you the tools to build a better, healthier & happier you. We don’t focus on selling you fake fitness gimmicks nor try to distract you while inside the gym. We provide the space, tools, and knowledge to allow you to challenge yourself to meet (and eventually exceed) your fitness goals.

You get to challenge yourself consistently in a safe space. We love it, and we think you will love it too!

What equipments do you have?

We have a wide variety of Gym Pods setup in Singapore, ranging from traditional gym equipment to a setup for virtual spin classes! Each Pod is a bit different, so we do encourage you to check out the individual pages for each Pod.

How do I access The Gym Pod?

First, head over to the Apple App Store or Google Play Store and download #TheGymPod App.

Once you’ve downloaded the app, register for an account and you’ll be able to see the various pods available in your country. Use the “Book Now” button to access the calendar and book your desired time slots.

At the time of your booking, simply head to the respective pod, and use the “Open Door” button on the Homepage of the App to enter the Pod!

Please note that The Gym Pod only accepts fully vaccinated individuals. Make sure that you and your guests have all downloaded the App and verified your vaccination records in the App before the session starts.

Do I need to submit vaccination records before each booking?

You only need to submit your vaccination records once before your initial session. Once our team has verified your records, you can book freely without any further submissions. Please ensure that your guests have also downloaded the App, created an account and submitted their vaccination records.

My booking has started. How do I open the door?

Follow these steps.

  1. Submit your vaccination records in the App (must be done before session begins).
  2. Complete and submit the in-App SafeEntry found on your Homepage
  3. After you’re done, tap the ‘X’ on the top left corner of the screen to exit this page
  4. On the Home Screen of the App, click ‘Open Door’
  5. Enjoy!
Can I cancel or reschedule my booking?

You will not be able to cancel your bookings but you can easily reschedule it (minimum 2 hours before your session starts) to a later date via our mobile app.

Please kindly note that bookings can be rescheduled a maximum of 10 times.

Want more flexibility for rescheduling your sessions? Check out our Monthly Plans!

How do I reschedule my booking?

Rescheduling can be done from the Homepage of the App. Click the ‘Reschedule’ button and choose the date and time you wish to change to. You can also access your bookings from your ‘Profile’ tab followed by ‘Booking History’. Click on the booking you wish to reschedule and repeat the steps above.

Rescheduling is limited to 2 hours before the start of your session. For monthly subscribers, you can reschedule up to 1 hour before the start of your session.

Please kindly note that bookings can be rescheduled a maximum of 10 times.

Want more flexibility for rescheduling your sessions? Check out our Monthly Plans!

Can I bring my friends into The Gym Pod during my booking?

Yes! When you are completing your booking confirmation, simply toggle the +/- icons to indicate whether or not this session is for 1 pax (just yourself) or 2 pax (bringing a workout buddy along)!

Please note that we take this matter very seriously in the interest of fairness to all users. Our Pods are monitored via CCTV and offenders will be warned or banned from using our Pods.

You can read the rest of The Gym Pod Rules here.

Does my guest need to download the App and submit vaccination records?

Yes! If you are bringing a guest to your session, please kindly use the Share function on the home screen to invite them via email. If they have not done so already, they will be required to register an account and upload their vaccination records.

Some of the equipment is faulty. What should I do?

Please use the ‘Report & Feedback’ function in the mobile app to inform us about it and we will attend to it as soon as possible.

If you can, please take a photo of it and send it via the ‘Report & Feedback’ function.

The previous user refuses to leave the Pod when my booking starts. What should I do?

If the previous user hasn’t exit the Pod after your session has started, kindly knock on the door or open the door via the App and request for them to leave immediately.

If the user refuses to leave, please use the ‘Report & Feedback’ function in the mobile app to inform us. Using our database, we will be able to track which user was hogging the Pod from you.

If found at fault, we will take the necessary action to either warn or ban the user from The Gym Pod.

Can I get a discount?

Yes, you can! Make sure to check out the details for our Monthly Plans. We offer incredible pricing and flexibility for both The Gym Pod and The Spin Pod!

I love The Gym Pod, can I have one near my home or workplace please?

Absolutely! We are working with the authorities now to place more Gym Pods at convenient locations. Drop us an email of your suggested location and we will try our best to drop a Gym Pod there!

#JustGetStarted

GET A FREE SESSION

Download The Gym Pod app & book your first workout today! Use code NEWGYMPODDER to claim your free session.

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