THE GYM POD
FREQUENTLY ASKED QUESTIONS
The Gym Pod provides you with fully private, state-of-the-art gym facilities to help you meet (and eventually exceed) your fitness goals. Choose from over 50 locations in Singapore and United States. Feel safe and confident working out at The Gym Pod.
First, head over to the Apple App Store or Google Play Store and download #TheGymPod App.
Once you’ve downloaded the App, register for an account and you’ll be able to see the various Pods available in your country. Use the “Book Now” button to access the calendar and book your desired time slots.
At the time of your booking, simply head to the respective pod, and use the “Open Door” button on the Home page of the App to enter the Pod.
All Pods are outfitted with commercial-grade equipment. As each Pod is unique, check The Gym Pod App for the list of equipment each Pod offers.
Follow these steps.
- Show up to your Gym Pod on time (we recommend arriving 5-10 minutes early!).
- Open up The Gym Pod App.
- Tap on OPEN DOOR on the home screen.
You will not be able to cancel your bookings but you can easily reschedule it (minimum 2 hours before your session starts) to a later date via our mobile app.
Want more flexibility for rescheduling your sessions? Check out our Monthly Plans!
Yes! Sign up for an account on The Gym Pod App, a 50% discount code will be sent to your registered email address and to your inbox in the App.
The Premium Subscription Plan gives you exclusive discounts and extra benefits such as priority bookings and rescheduling bookings at the very last minute.
We want you to experience the flexibility and convenience of The Gym Pod. Cancel your Premium Plan Subscription anytime, no cancellation fees, no questions asked.
Please use the ‘Report & Feedback’ function in the mobile app to inform us about it and we will attend to it as soon as possible.
If the previous user hasn’t exit the Pod after your session has started, kindly knock on the door or open the door via the App and request for them to leave immediately.
In any case, the user refuses to leave, kindly use the ‘Report & Feedback’ function in the mobile app to inform us. Necessary actions will be taken.
All transactions to top up your wallet are non-refundable. However, your credits will never expire!